How It Works

Getting Started With Home Care Should Feel Simple

You do not need to know exactly which service or schedule your family needs before contacting Lilly's. Start by telling us what everyday life looks like right now.

Talk With Our Care TeamCall (903) 269-5436
A welcoming home setting where families begin the conversation about care

Care Journey

From the first conversation to care at home

  1. 01

    Talk With Us

    Tell us who needs support, what everyday routines have become difficult, where care is needed, and what schedule you are considering.

  2. 02

    Understand the Needs

    We talk through the types of non medical support that may fit your family and answer questions about services, scheduling, and next steps.

  3. 03

    Build the Support Plan

    Together, we define the everyday tasks, schedule, preferences, and priorities that should guide care.

  4. 04

    Match the Caregiver

    Lilly's considers the client's support needs, preferences, and personality when selecting a caregiver.

  5. 05

    Begin Care

    Care begins according to the agreed schedule and approved support plan.

  6. 06

    Stay Connected

    As routines or support needs change, families can communicate with Lilly's about appropriate updates to the care arrangement.

Talk With Our Care Team

A few details help us understand the situation

  • Who needs care?
  • Where do they live?
  • What everyday tasks are difficult?
  • What services seem most helpful?
  • What schedule are you considering?
  • Who should be the primary family contact?
  • How soon is support needed?

You do not need all the answers before calling.

Start with what you know.

Families may not know whether they need Personal Care, Companion Care, Respite Care, or another service. The first conversation should help clarify which type of practical support may make sense.
A calm conversation that helps a family understand which support may fit

Care can involve more than one person

Sometimes the person arranging care is the client. Other times it is a spouse, a son, a daughter, or another family member. Talk with our team about who should be the primary contact for questions and updates.

Schedules should fit real life.

Build care around the schedule that matters

Lilly's offers flexible hourly, daily, and weekly options, as well as extended and overnight coverage when needed. We will explain the scheduling options that fit your loved one during the first conversation.

Clarity before care begins.

Understand payment before care begins

Lilly's currently operates as a private pay home care agency. Rates depend on the type of care needed, the duration of services, and any customized support requested. Families should understand pricing and billing before services begin. Contact us for a personalized quote.

Questions families ask

Clear answers about non medical support, and what Lilly's does not provide.

No. Start by telling us what everyday life looks like right now. We will help clarify which type of non medical support may fit.

Care can start with one conversation.

Tell us what everyday life looks like right now.

We will listen, answer your questions, and help you understand which type of support may be appropriate for your family.

Talk With Our Care TeamCall (903) 269-5436
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